Cancellations & Refunds

B2B Agency Dispute Resolution

ILIKE NETWORK provides digital asset development and ad-monetization management. Due to the nature of digital goods and B2B IT services, our refund policy is strictly structured as follows:

1. App Purchases & Credits

Marketplace Credits are used to purchase digital assets (Micro-Apps) and pay for ongoing server maintenance.

Unused Marketplace Credits: Any funds sitting in your account as unused Marketplace Credits that have not yet been spent on app purchases can be refunded to your original payment method upon request, subject to standard gateway processing times.
Digital Asset Deliveries (No Refunds): Once a Micro-App or digital asset is purchased and the transfer process to your Google Play Console begins, the purchase is strictly non-refundable. Because the source code and digital intellectual property have been exchanged, we cannot reverse the transaction.

Delivery Failure Exception: If our development team fails to deliver or publish the purchased application to your provided Google Play Developer account within the specified timeframe (due to technical errors on our end), you are entitled to a full 100% refund of the purchase price.

2. Agency Maintenance Invoices

ILIKE NETWORK operates on a post-revenue billing model. We issue invoices for server hosting and ad-optimization only after you receive your ad revenue directly from networks like Google and Meta. Since you are paying for services already rendered, these maintenance invoice payments are completely non-refundable.

3. Dispute Resolution

We are committed to resolving any issues—such as missing top-ups or incorrect invoice calculations—fairly and professionally.

Agency Manager First: Reach out to your dedicated WhatsApp Account Manager. 90% of technical sync issues with local payment gateways are resolved within 2 hours.
Official Escalation: If your issue is not resolved, email contact@ilike.pk with your transaction IDs. Our senior compliance team reviews every case individually.

Our Promise

ILIKE NETWORK prioritizes corporate fairness, SECP-compliant transparency, and trust. All legitimate financial disputes will be handled promptly to ensure a reliable B2B relationship.